our policies

Effective Date: July 2026Liability Waiver & Assumption of RiskPlease read this document carefully before participating in any classes, programs, events, or services offered by NuPilates.By participating in classes, using our facilities, or signing this agreement, you acknowledge that you have read, understood, and voluntarily agree to the following terms.Acknowledgment of RiskI understand that participation in Pilates, strength training, fitness classes, workshops, and other physical activities offered by NuPilates involves inherent risks.These risks may include, but are not limited to:Muscle strains or sprainsJoint injuriesFallsSlipsEquipment-related injuriesIncreased heart rateDizzinessPhysical fatigueSerious injuryPermanent disabilityDeathI understand that these risks cannot be completely eliminated, even with proper instruction, supervision, equipment maintenance, and reasonable precautions.I voluntarily assume all risks associated with my participation.Medical ClearanceI certify that I am physically capable of participating in Pilates and fitness activities.I understand that it is my responsibility to consult with my physician or qualified healthcare provider before beginning any exercise program.I agree to inform NuPilates and my instructor of any:Medical conditionsInjuriesPhysical limitationsPregnancySurgeriesMedicationsOther conditions that may affect my ability to safely participateI understand that failure to disclose relevant medical information may increase my risk of injury.Participation is VoluntaryI understand that my participation is entirely voluntary.I may stop participating at any time if I experience pain, dizziness, shortness of breath, discomfort, or any other concerning symptoms.I agree to immediately notify my instructor if I feel unable to safely continue participating.Release of LiabilityTo the fullest extent permitted by law, I voluntarily release, waive, discharge, and hold harmless NuPilates, Wolf Fitness, their owners, employees, instructors, contractors, affiliates, volunteers, representatives, successors, and assigns from any and all claims, demands, damages, liabilities, losses, costs, expenses, or causes of action arising from or related to my participation in any NuPilates activity.This release includes claims arising from ordinary negligence but does not apply where prohibited by law or in cases of gross negligence or willful misconduct.Equipment UseI understand that Pilates reformers, EXO Chairs, TRX systems, barre equipment, resistance equipment, and other fitness equipment require proper use.I agree to:Follow all instructor directions.Use equipment only as instructed.Ask questions if I am unsure how to safely perform an exercise.Stop using equipment immediately if I believe it is unsafe or damaged.Report damaged equipment to staff immediately.PregnancyIf I am pregnant or become pregnant during my participation at NuPilates, I understand that it is my responsibility to consult with my physician regarding my participation.I agree to inform my instructor before participating in class so appropriate modifications may be provided when possible.Personal PropertyI understand that NuPilates is not responsible for lost, stolen, or damaged personal belongings brought onto the premises.I am solely responsible for my personal property.Emergency Medical TreatmentIn the event of an emergency, I authorize NuPilates staff to contact emergency medical services on my behalf.I understand that I am solely responsible for any medical expenses incurred.Photography & VideoI understand that a separate Photo & Video Release governs the use of photography and video captured within the studio.My participation in classes does not automatically grant permission for marketing use unless I separately consent where required.Compliance with Studio PoliciesI agree to follow all studio policies, instructor directions, and safety guidelines while participating in classes and using the facilities.Failure to comply with studio policies may result in suspension or termination of participation without refund, subject to applicable membership terms.COVID-19 & Communicable Illness AcknowledgmentI understand that participation in group fitness classes involves interaction with other individuals.I voluntarily assume any risk associated with exposure to communicable illnesses, including but not limited to COVID-19, influenza, or other contagious conditions.I agree not to attend classes if I am experiencing symptoms of illness or have been advised by a healthcare provider to isolate.SeverabilityIf any portion of this Waiver is determined to be unenforceable under applicable law, the remaining provisions shall remain in full force and effect.Governing LawThis Waiver shall be governed by the laws of the State of New Jersey.Any disputes arising from this agreement shall be resolved in the appropriate courts located within the State of New Jersey.

Membership AgreementWelcome to NuPilates! We're excited to have you as part of our community. This Membership Agreement outlines the terms and conditions of your membership. By purchasing a membership or class package, you acknowledge that you have read, understood, and agree to the terms below.Membership EligibilityMemberships are available to individuals who meet the minimum participation requirements established by NuPilates.Members under the age of 18 must have a parent or legal guardian complete all required agreements and waivers prior to participation.Membership OptionsNuPilates offers a variety of membership options designed to accommodate different schedules and fitness goals.Membership offerings may include:8 Classes Per Month12 Classes Per Month16 Classes Per MonthUnlimited Membership (maximum one class per day)Introductory OffersClass PackagesMembership options, pricing, and availability are subject to change.Founding MembershipFounding Memberships are available only during the designated pre-opening enrollment period and include exclusive pricing and benefits.Founding Member benefits include:Exclusive founding membership pricingPriority bookingInvitation to Founding Member events and workshopsSpecial studio welcome giftEarly access to studio updates and announcementsThese benefits are reserved exclusively for active Founding Members.If a Founding Membership is canceled for any reason, all Founding Member pricing and associated benefits are permanently forfeited. Should the member choose to rejoin NuPilates in the future, membership will be subject to the pricing, terms, and availability in effect at the time of re-enrollment.Membership BillingMemberships are billed automatically on a recurring basis according to the membership selected at enrollment.By purchasing a membership, you authorize NuPilates to charge your selected payment method for all recurring membership fees and any authorized purchases.Members are responsible for maintaining current payment information.Failed PaymentsIf a scheduled payment cannot be processed, NuPilates reserves the right to:Retry the payment method on file.Suspend booking privileges until payment is received.Restrict access to classes until the account is brought current.Repeated failed payments may result in cancellation of membership.Membership ChangesMembers may request changes to their membership, including upgrades or downgrades, subject to availability and current pricing.Requested changes may take effect at the beginning of the next billing cycle.Membership FreezeNuPilates may offer membership freezes under certain circumstances.Details regarding eligibility, duration, and applicable fees will be announced prior to launch.Membership CancellationMembers may cancel their membership according to the cancellation terms established by NuPilates.Cancellation requests must be submitted in writing.Cancellation does not release members from outstanding balances or previously incurred charges.Class ReservationsClasses may be reserved through the NuPilates booking platform.Reservations are available on a first-come, first-served basis.Members are encouraged to reserve classes in advance, as class sizes are intentionally limited.WaitlistsWhen classes reach capacity, members may join a waitlist.If a space becomes available, members will be notified according to the booking system settings.Cancellation & No-Show PolicyClasses may be canceled up to 12 hours before the scheduled class without penalty.Late cancellations or no-shows within 12 hours of class time will result in the loss of that class credit.Unlimited members may be subject to a late cancellation or no-show fee.Please refer to our Cancellation & Late Arrival Policy for complete details.Late ArrivalTo ensure a safe and positive experience for all members, late arrivals may not be permitted once class has begun.Final late arrival guidelines will be communicated prior to opening.Member ResponsibilitiesMembers agree to:Arrive on time for scheduled classes.Follow instructor guidance at all times.Use equipment safely and responsibly.Inform instructors of injuries, pregnancy, or medical conditions.Treat fellow members and staff with courtesy and respect.Maintain appropriate studio etiquette.Studio EtiquetteTo create the best possible experience for everyone, members are asked to:Wear appropriate workout attire.Wear grip socks during classes.Silence mobile devices.Clean equipment after use, when instructed.Respect instructors, staff, and fellow members.Disruptive, unsafe, or inappropriate behavior may result in suspension or termination of membership.Personal BelongingsMembers are responsible for their personal belongings.NuPilates is not responsible for lost, stolen, or damaged items.PetsFor the health, safety, and comfort of all members, pets are not permitted inside the studio.Service animals are welcome in accordance with applicable laws.Health & SafetyMembers acknowledge that participation in Pilates and fitness activities involves inherent risks.Participation is voluntary and subject to the Liability Waiver & Assumption of Risk signed prior to participation.Members should immediately notify instructors of any injury, discomfort, or medical concern.Photography & VideoPhotography or video may occasionally be captured within the studio for marketing and promotional purposes.Member participation in photography is governed by the separate Photo & Video Release.Changes to Memberships & PoliciesNuPilates reserves the right to modify membership offerings, pricing, studio policies, schedules, instructors, and programming as business needs evolve.Reasonable notice will be provided whenever practical.Termination of MembershipNuPilates reserves the right to suspend or terminate any membership for:Violation of studio policiesUnsafe behaviorHarassment of staff or membersFailure to comply with payment obligationsMisuse of memberships or studio facilitiesTermination does not relieve members of any outstanding financial obligations.Governing LawThis Membership Agreement shall be governed by the laws of the State of New Jersey.

Cancellation & Late Arrival PolicyAt NuPilates, our classes are intentionally kept small to provide personalized coaching and create the best possible experience for every member. Because space is limited, we kindly ask that all members respect our cancellation and attendance policies.These guidelines help ensure every member has the opportunity to reserve a spot in class.Class CancellationsMembers may cancel a scheduled class up to 12 hours before the class start time without penalty.Cancellations made more than 12 hours in advance will return the class credit to your account or release your reservation without penalty, depending on your membership type.Late CancellationsCancellations made within 12 hours of the scheduled class are considered late cancellations.For members with class-based memberships or class packages:The class credit will be forfeited.For Unlimited Members:A late cancellation fee may apply.No-ShowsIf you reserve a class and do not attend without canceling in advance, it will be considered a no-show.For members with class packages or limited memberships:The reserved class credit will be forfeited.For Unlimited Members:A no-show fee may apply.Repeated no-shows may result in temporary booking restrictions at the discretion of NuPilates.Late ArrivalsTo ensure the safety of all members and minimize disruptions, we ask that members arrive on time for every class.Members arriving after class has begun may not be permitted to join, particularly if the class warm-up has already been completed.This policy helps protect your safety and allows instructors to maintain the flow of class for all participants.If You're Running LateIf you believe you'll be arriving late, we encourage you to contact the studio as soon as possible.While we'll always do our best to accommodate you, entry cannot be guaranteed once class has started.WaitlistsIf a class is full, members may join the waitlist through our booking platform.If a space becomes available, members will be automatically notified according to the booking system settings.If you are added to a class from the waitlist, the standard cancellation policy will apply.Why This Policy MattersOur classes are intentionally small so every member receives personalized attention and coaching.When reservations are canceled with enough notice, it allows another member the opportunity to attend class. Following these policies helps us create a positive experience for everyone in our community.Thank you for respecting both your fellow members and our instructors by honoring your reservations whenever possible.Policy UpdatesNuPilates reserves the right to modify this Cancellation & Late Arrival Policy as business needs evolve.Any updates will be posted on this page with a revised Effective Date.

Auto-Renewal & Billing PolicyThis Auto-Renewal & Billing Policy explains how recurring memberships, billing, and payment processing work at NuPilates. By purchasing a recurring membership, you acknowledge and agree to the terms outlined below.Automatic RenewalNuPilates memberships are designed to provide uninterrupted access to your classes and wellness routine.Unless canceled in accordance with our Membership Agreement, all memberships automatically renew at the end of each billing cycle using the payment method on file.Your membership will continue until a cancellation request has been received and processed in accordance with our cancellation policy.Billing ScheduleMemberships are billed automatically on a recurring basis according to the membership selected during enrollment.Your recurring billing date will be established when your membership begins and will remain consistent unless otherwise communicated by NuPilates.Authorized PaymentsBy purchasing a membership, you authorize NuPilates to automatically charge your designated payment method for:Monthly membership duesApplicable taxesAuthorized retail purchasesLate cancellation or no-show fees (if applicable)Outstanding account balancesYou are responsible for ensuring your payment information remains current and valid at all times.Updating Payment InformationMembers may update their payment information through the member portal or by contacting the studio.Failure to maintain valid payment information may result in interrupted membership access or delayed class reservations.Failed PaymentsIf a scheduled payment cannot be successfully processed, NuPilates reserves the right to:Retry the payment using the payment method on file.Temporarily suspend booking privileges until payment is received.Restrict participation in classes until the account is brought current.Cancel the membership after repeated unsuccessful payment attempts.Members remain responsible for all outstanding balances.Membership ChangesMembers may request to upgrade or downgrade their membership based on availability and studio policies.Approved changes typically become effective at the beginning of the next billing cycle unless otherwise communicated.Membership CancellationMembership cancellations must be submitted in accordance with the Membership Agreement.Submitting a cancellation request stops future recurring billing once all applicable notice requirements have been satisfied.Cancellation does not automatically generate refunds for previously billed membership fees.Membership FreezeNuPilates may allow membership freezes under certain circumstances, including medical or extended personal leave.Eligibility, duration, and applicable fees will be communicated once finalized.Founding MembershipsFounding Member pricing is reserved exclusively for active Founding Members.If a Founding Membership is canceled, all Founding Member pricing and associated benefits are permanently forfeited.Should a member choose to rejoin NuPilates at a later date, membership will be subject to the pricing and membership terms in effect at the time of re-enrollment.RefundsMembership payments are generally non-refundable except where required by applicable law or otherwise stated in NuPilates' Refund Policy.Please refer to the Refund Policy for additional details.Billing DisputesIf you believe you have been charged in error, please contact NuPilates as soon as possible.We are committed to resolving billing concerns promptly and fairly.Policy UpdatesNuPilates reserves the right to modify this Auto-Renewal & Billing Policy as business operations evolve.Any updates will be posted on this page with a revised Effective Date.

Refund PolicyAt NuPilates, we are committed to providing an exceptional experience for every member. Because memberships, class reservations, and studio capacity are carefully managed, we encourage all clients to review our Refund Policy before making a purchase.By purchasing a membership, class package, or retail item, you acknowledge and agree to the following terms.Membership FeesMembership fees are generally non-refundable.Once a billing cycle has begun, membership payments will not be refunded or prorated for:Missed classesSchedule conflictsChanges in personal circumstancesUnused membership benefitsFailure to attend scheduled classesPlease refer to our Membership Agreement and Auto-Renewal & Billing Policy for information regarding cancellations and recurring billing.Founding MembershipsFounding Membership pricing is reserved exclusively for active Founding Members.If a Founding Membership is canceled, all Founding Member pricing and associated benefits are permanently forfeited.Should a member choose to rejoin NuPilates in the future, membership will be subject to the membership options and pricing available at the time of re-enrollment.Membership fees previously paid are non-refundable.Introductory OffersIntroductory offers are available exclusively to new clients and are non-refundable.Unused introductory classes expire according to the terms of the specific offer and may not be transferred, extended, or redeemed for cash.Class PackagesClass packages are non-refundable once purchased.Unused classes expire according to the package terms and may not be redeemed for cash.Workshops & Special EventsRegistration fees for workshops, special events, and community events are generally non-refundable.If NuPilates cancels a workshop or event, participants will be offered either:A full refundStudio creditTransfer to a future eventdepending on the circumstances.Retail PurchasesRetail items may be eligible for exchange or refund if returned in new, unused, and original condition within 14 days of purchase.Returned merchandise must include original packaging and proof of purchase.For hygiene and safety reasons, certain products—including grip socks, personal care items, and opened merchandise—may not be eligible for return or exchange.Gift CardsGift cards are non-refundable and may not be redeemed for cash except where required by law.Gift cards are transferable unless otherwise stated.Cancellations & No-ShowsRefunds will not be issued for:Late cancellationsMissed classesNo-show appointmentsClasses canceled outside of the published Cancellation PolicyPlease refer to our Cancellation & Late Arrival Policy for complete details.Medical ExceptionsRequests for refunds due to documented medical circumstances may be reviewed on a case-by-case basis at the sole discretion of NuPilates.Supporting documentation may be required.Approval of one request does not establish a precedent for future requests.Billing ErrorsIf you believe you have been charged in error, please contact us as soon as possible.We'll gladly review your account and work to resolve any billing issues promptly and fairly.Policy UpdatesNuPilates reserves the right to modify this Refund Policy as business operations evolve.Any updates will be posted on this page with a revised Effective Date.

Photo & Video ReleaseAt NuPilates, we're passionate about celebrating our community and sharing the energy of our studio through photography and video. From time to time, we may capture images or video during classes, special events, workshops, or other studio activities for marketing, educational, and promotional purposes.This Photo & Video Release explains how those images may be used and your options regarding participation.How Images & Video May Be UsedBy granting permission, you authorize NuPilates to photograph or record you during classes, events, or activities and to use those images or videos for business-related purposes, including but not limited to:Website contentSocial media platformsDigital and print marketing materialsAdvertisementsStudio displaysPromotional campaignsEducational materialsPress and media opportunitiesThese materials may be used without additional compensation.Respecting Your PrivacyWe understand that not everyone is comfortable appearing in photos or videos.If you prefer not to be photographed or recorded, simply let a member of our team know. We'll make every reasonable effort to honor your request whenever photography or videography is taking place.Our goal is to create a welcoming environment where every member feels comfortable and respected.Group ClassesBecause NuPilates offers group fitness classes, members acknowledge that they may occasionally appear incidentally in the background of photographs or videos capturing the overall class environment.Whenever practical, our team will focus photography on individuals who have provided permission.Ownership of MediaAll photographs, videos, and related content created by or on behalf of NuPilates remain the exclusive property of NuPilates.Members may not reproduce, alter, or use NuPilates-created media for commercial purposes without prior written permission.Revoking ConsentYou may withdraw your consent for future photography or video use at any time by submitting a written request to NuPilates.Please note that withdrawal of consent does not require NuPilates to remove or discontinue use of materials that were lawfully created, published, or distributed before the request was received.MinorsIndividuals under the age of 18 may only be photographed or recorded with the written consent of a parent or legal guardian.No CompensationBy granting permission, you acknowledge that you will not receive payment, royalties, or other compensation for the use of photographs or videos in which you appear.

Accessibility StatementAt NuPilates, we believe wellness should be welcoming, inclusive, and accessible to everyone. We are committed to creating an environment—both online and in our studio—where all individuals feel supported and have the opportunity to engage with our services.We continually strive to improve the accessibility and usability of our website and are committed to making it as easy as possible for all visitors to navigate and interact with.Website AccessibilityWe are committed to following recognized accessibility best practices and continually improving the user experience for all visitors.Our goal is to make our website accessible by:Using clear, easy-to-read contentMaintaining consistent navigation throughout the websiteDesigning responsive pages for desktop, tablet, and mobile devicesProviding alternative text for images whenever appropriateUsing sufficient color contrast to improve readabilityStructuring content with clear headings and organizationRegularly reviewing our website for accessibility improvementsAs technology evolves, we will continue working to enhance accessibility wherever possible.Studio AccessibilityNuPilates is committed to creating a welcoming and inclusive studio environment.If you require assistance, accommodations, or have questions about accessibility before your visit, we encourage you to contact us in advance. We'll do our best to accommodate your needs and ensure you have a positive experience.Need Assistance?If you experience difficulty accessing any part of our website, have trouble using any of our online services, or require assistance with booking a class, we'd love to help.Please contact us using the information below, and we'll make every reasonable effort to provide the information, service, or assistance you need.